Frequently Asked Questions
Before contacting us for personal support please:
Read the following FAQs (Frequently Asked Questions).
Make sure you are using the latest version.
If you still can't solve your problem, please contact our support team ,do not forgrt to send us these information : Version number,Operating System's version,Hardware configuration,The error message
Can I try your software before I buy it?
Yes, we recommend you to try our software at first. Please Download a free trial version!
How to buy? Is online order secure?
Yes, it is 100% secure. For more information about purchase our products, please visit HERE.
What should I do if I don't receive my registration information in 1 business day?
Please write to enclosing your name, the order ID and an alternate email address. Sometimes we couldn't send the registration information to your original email address due to wrong email address or your Anti-SPAM system.
Do I need to pay for upgrades?
No. We provide all our registered users lifetime free upgrades.
Are orders processed in real time?
Absolutely. You will know whether or not your purchase was accepted less than 10 seconds after you hit the purchase button. You will not need to wait for us to manually process the order for them and will receive the product just seconds after the order is submitted.
What is a registration code?
A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software.
What is 'Bitrate'?
Also known as Bit rate. The speed at which digital audio and video content streams from a source, such as a file, to be rendered properly by a player, or the speed at which binary content in general is streamed on a network
What's the difference between .IFO and .VOB files in a DVD?
The .IFO (and backup .BUP) files contain menus and other information about the video and audio. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and seApolloh information.
What is 'Codec'?
Short for compressor/decompressor. Codecs are various types of computer algorithms that are applied to audio, video, and image files to compress the size of the files
DIVX is the MP3 for movie. You get the same video quality as DVD while keep 1/10 of the size. You can play DIVX in your computer or share it in Internet. Some newer DVD player can now play DIVX movie as well.
Is DVDPe Pro easy to use?
Yes. There is a step-by-step wizard for you to select necessary parameters to rip DVD audio & video.
Can I decode DVD with Macrovision encryption?
Yes.DVDPe handles Macrovision encryption.
What do these parameters mean?
Most parameters are for the expert,you can use the default setting for any dvd ripping.
How to upgrade?
DVDPe Pro registered users are entitled to free upgrades. The latest version of DVDPe Pro uses the same registration key as your previous version, download the latest trial version from our download page (http://www.DVDPe.com) and install it over the old version without erasing your configuration. Finally, use your registration key to register it (it may recognize your registration automatically).
I lost my registration key, how can I get it back?
Please contact us with the software name, your registration name, email address and possibly OrderID at .